Customers have read these terms and conditions, and accept and agree to be bound by these terms and conditions by using our website.
1.1. In these terms and conditions, “the company” or “we” or “our” or “us” refers to the business of MASKDPT, a subsidiary of Hong Kong Dewanmei Limited., and "customer" or "you" refers to any individual, organization or company that orders products or services from the company. Please read these terms and conditions carefully before using our website.
1.2. We shall make every effort to ensure that prices, details, and sizes of products at our e-store are up to date. Prices are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and stock availability.
1.3. Mask color is based on the actual product.
1.5. We are not responsible for any failure to access our website or complete the purchase process due to any causes beyond our control, such as technical failures or other software incompatibilities.
1.6. The company reserves the right and absolute discretion to modify the content of the website at any time, including available products or services, various terms, and conditions, privacy policies, etc. without prior notice. The modified content will take effect immediately after publishing, and the original content will also become invalid. In case of any dispute, Hong Kong Dewanmei Limited., Ltd. reserves the right of final decision.
2.1. You are required to first register as our member and logging into our website to place orders for products. During the registration:
(i) You must provide us with accurate, complete, and up to date registration information;
(ii) You must safeguard your username and password;
(iii) You authorize us to assume that any person using the e-store with your username and password is either you or is authorized to act for you.
2.2. Please inform us immediately of any changes to the information that you provided via our Customer Service Department or by logging into your account profile so that we can communicate with you effectively.
3.1. Our website accepts payment by designated credit card, debit card or other designated electronic payment means as specified by us. The value of all products is calculated in Hong Kong dollars.
3.2. Customers must complete the information on the online billing form to conduct online transactions.
3.3. All product prices and discounts are based on the information currently displayed on our website.
3.4. To provide secure online transactions, we employ the Internet's Transport Layer Security (TLS) technology. It encrypts your personal information, including credit card number, name, and address, so that it would not be read as the information travels over the Internet. To check TLS Certificate information, you can right-click the mouse and choose "Properties" & "Certificates".
4. Order and Shipping
4.1. The product or service information contained on this website, including text and pictures, are for reference only, and the actual product shall prevail.
4.2. All orders/purchase records that have completed the purchase process and paid for cannot be modified or canceled.
4.3. The company will only provide related products or services to the registered account that has completed the purchase process. After the payment is completed, the customer cannot exchange for cash, or exchange for other products or services (whether equivalent or not), and no refunds (such as quality problems can be followed by the company's designated procedures to apply for product replacement).
4.4. Unless otherwise notified, all products of the company will be delivered to the customer's Hong Kong receiving address provided in the order by post or local logistics, only subject to the coverage area restrictions of the logistics service agency selected by the company: outlying islands, remote areas; Or building facilities restrictions-rural houses without elevators, property management company security measures, and lack of clear house numbers may not be delivered, and the company will not accept cancellation of purchases, refunds, or modification of the receiving address, etc. Information; if the delivery fails due to incorrect data input, the company will only keep the express for one month for the customer, and the customer will need to pay additional shipping costs.
4.5. The actual delivery time of the order is subject to the announcement of the company, and customers are requested to pay attention to the phone number provided in the purchase procedure to receive the SMS, or the email address to receive the delivery email. Customers are also requested to pay attention to possible delays caused by public holidays, typhoon signals No. 8 or above, rainstorm warnings in force, or other force majeure factors. The company only promises to contact the selected logistics service organization as much as possible to obtain the information on the delivery progress and does not guarantee the delivery time. The company will not accept any complaints due to this situation and arrange refunds;
4.6. The company reserves the right and absolute discretion to process any cancellation or refund application based on the following circumstances or reasons:
(i) The product purchased by the customer does not have enough inventory;
(ii) The computer system of the company or the e-commerce organization designated by the company or man-made product information and pricing errors;
(iii) The company considers other reasonable circumstances or reasons; Under our independent decision and special circumstances, our company will refund the money involved in online shopping to your credit card bank account (it takes about 4-6 weeks). The product must be returned together with all the gifts that came with the purchase, otherwise, the company will deduct the value of the gifts from the refund.
4.7. You may not assign or transfer any rights and responsibilities of these terms and conditions to any other person in any other form without the written consent of the company.
Should there be any inconsistency between the English and the Chinese versions, the Chinese version shall prevail.