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Top 5 Enquiries
We have different colors of masks, please refer to Our Masks.
3 years, please store at a dry place.
The welding of the earloops is outside and folds facing downwards.
The middle-layer of 4-ply Nanoporous Surgical Mask used technology to stick the nano-layer to the non-woven fabric. You may feel sticky when touched. You can also try to pick up the nano-layer with a small needle.
Please refer to Why Us? .
About Us
Made here in Homekong is our brand idea, like out insist on made in Hong Kong. Homekong is combining 'Home' and 'Kong'. We see Hong Kong as our home and try our best to protect the culture of Hong Kong and the quality of production.
Our factory is located in Tsuen Wan Million Fortune Industrial Centre, over 5,000 sq.ft. We have a certified ISO 7 cleanroom, 4 production lines, an air shower sterilization room, and a storage area.
Hong Kong.
We will regularly send products to professional institutions for inspection to ensure quality.
About Membership
Yes, you have to sign up before you start purchasing.
Yes, you can change your personal information after sign in.
Please contact us for assistance.
About Shop Online
3-Ply Surgical Mask, 4-Ply Nanoporous Surgical Mask and 5-Ply Nanoporous Surgical Mask
We have different colors of masks, please refer to Our Masks.
175mm x 95mm (Measurement error: 5mm)
3 years, please store at a dry place.
About Payment
We accept credit cards (Visa and MasterCard) and Payme.
There are many reasons for online transactions being rejected. The most common one is due to failure in transaction authentication during the online payment process. Please contact your card issuing bank and ensure that your card is registered with Verified by VISA (VBV)/ MasterCard SecureCode (MSC).
The prices of MASKDPT products are shown in Hong Kong Dollar, and we only accept payment in Hong Kong Dollar.
We follow strict security procedures when storing your personal information to prevent unauthorized access. No credit card details are stored on our website. Please refer to our Privacy Policy.
About Orders
We will ship your order within 7 working days after you receive a confirmation email.
Please contact us if you did not receive the confirmation email within 24 hour after payment.
You can sign in your account and check the status.
We cannot cancel order once it is confirmed. Please refer to our Terms and Conditions.
You cannot revise the quantity of order once you submit it. If you wish to revise delivery details, please refer to the following Delivery.
About Delivery
The delivery service takes three to five days approximately, subject to the information from your chosen logistics company.
We provide SF Express.
We currently do not support self pick up services.
Waybill Number is used to track the delivery status of an order on the website of logistics company. You can find it under the “Tracking number” which we will send to you via email.
You can call the logistics company using the valid recipient phone number and change the recipient address with your waybill number directly. If you find out the registered phone number is incorrect, please contact us as soon as possible.
You also need to contact us if you wish to change another delivery method.
The order is shipped according to the ordering time in succession. There are different shipping times or different ordering times. Therefore, the orders cannot be combined.
You will receive an SMS notification sent by the logistics company to the phone number you provided. Please make sure the number is able to receive SMS.
This is maybe because you did not provide a valid phone number to the Logistics company. Please provide us your order number and we will check it for you.
You will be asked to present the SMS, which contains the waybill number of your order. You will need to sign to confirm receipt of the parcels.
About Aftersale
We guarantee that the products and packaging are intact before the order is shipped. If there is any damage during transportation, please refuse to receive the freight and take photos immediately as evidence. We advise you to complain to the logistics company as a recipient for follow-up and seek compensation. We will assist if necessary.
Please do not use the products and take photos for record; and contact us as soon as possible.
We do not accept any personal reasons to apply for refund. Please refer to our Terms & Conditions.
The refund takes 5 to 10 working days approximately. The handling fee will not be returned.
Others
Please contact us via +852 3580 0641.
Please contact us via +852 3580 0641.
Please contact us via +852 3580 0641.